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Privacy Policy

Version: November 2026

In the event of any discrepancy between language versions, the German version prevails.

This Privacy Policy provides information on the processing of personal data in connection with the products, services, websites, apps, cloud services, support and remote maintenance services of iolo AG.

It applies in particular to:

  • dingz smart home and building automation solutions,
  • mobile apps,
  • cloud and platform services,
  • support and remote maintenance services,
  • websites, communication and network services,
  • online shop, orders and payments,
  • business communication with customers, partners, suppliers and prospective customers (e.g. e-mails, enquiries, quotations, project documents),
  • business customers, installers, integrators and end customers.

This Privacy Policy is aligned with the requirements of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation of the European Union (GDPR).

1. Controller

iolo AG
Pra Pury 7d
3280 Murten
Switzerland
E-mail: hello@iolo.ch
Web: www.dingz.ch

2. What Data We Process

We process personal data to the extent necessary for the provision of our products, services, support and cloud services.

This includes in particular:

  • master data
  • device and system data
  • network and diagnostic data
  • usage and operating data
  • support and communication data
  • website and app data
  • error and event logs
  • status and sensor data of devices (e.g. switching states, motion detector, temperature and consumption data)
  • order, delivery, invoicing and payment data
  • contents of business communication (e.g. e-mails, enquiries, quotations, project and property details)
  • contact and role data of contact persons at customers, partners and suppliers

We process sensitive personal data (e.g. health data) only where this is necessary in the individual case or where the data subject provides it to us themselves. We do not enter such data into AI services.

3. Purposes of Processing

We process personal data in particular for:

  • provision and operation of our products and services
  • smart home and building automation functions
  • remote maintenance and support
  • error analysis and system diagnostics
  • security and stability monitoring
  • contract performance and customer communication
  • product improvement and further development
  • IT and cyber security
  • compliance with legal obligations
  • sending newsletters, product information and marketing communications
  • efficient handling of enquiries, quotations, orders and projects, including with the support of AI services (see section “Use of AI Services”)

Where possible and appropriate, analysis and product improvement data is processed in anonymised or aggregated form.

We send newsletters and marketing communications to customers regarding our own similar products and services, or with consent. You may unsubscribe at any time via the link in each communication or by e-mail to hello@iolo.ch.

We do not use personal smart home or building data for profiling or for automated decisions with legal effect.

This also applies to the use of AI services: iolo AG does not make any automated individual decisions within the meaning of Art. 21 FADP or Art. 22 GDPR. Results of AI services are reviewed by employees before they are used, with the exception of the automatic responses of the website chat (section 8).

4. Remote Access and Remote Control

In order to support the customer with the operation, error analysis, configuration, maintenance, optimisation, security monitoring and restoration of functionality of smart home and building automation systems, iolo AG or a partner engaged by iolo AG may access compatible systems, devices and platforms remotely.

Where necessary for the respective support or service, this may also include the active remote control or adjustment of building functions, in particular of:

  • lighting
  • shading
  • heating, air-conditioning and ventilation systems
  • scenes and automations
  • network and communication components
  • gateways and control systems
  • other integrated smart home and building automation functions

Such access takes place exclusively:

  • on behalf of or with the consent of the customer
  • for the provision of support, maintenance or services
  • within the scope of the agreed services
  • with the application of appropriate technical and organisational security measures

Remote access and remote control operations may be logged for security, quality, documentation and evidential purposes.

The customer remains responsible for:

  • local network security
  • user and access rights
  • password security
  • firewall and security configurations
  • compliance with internal data protection and IT security requirements

5. Legal Bases for Processing

Where the GDPR applies, processing is carried out in particular on the following legal bases:

  • performance of a contract
  • consent
  • legitimate interests
  • legal obligations

6. Disclosure of Data

Personal data is, as a matter of principle, treated confidentially by iolo AG and is only processed or transferred to third parties where this is necessary:

  • for the performance of contracts,
  • for the provision of support or services,
  • for the provision of technical infrastructure,
  • on the basis of legal obligations,
  • or with the consent of the customer in each case to the extent required.

Data may be transferred in particular to the following categories of recipients:

  • IT, hosting and cloud service providers,
  • technical service and support partners,
  • authorised installers or integration partners,
  • payment and communication service providers,
  • providers of online shop, website and analytics services,
  • providers of artificial intelligence (AI) services,
  • software and development service providers as well as production partners,
  • and authorities or public bodies where legally required.

In connection with orders, payments and contract processing, payment information may be processed directly by the payment service providers used. In this respect, the privacy provisions of the respective payment providers apply in addition.

For the handling of deliveries, personal data such as name, delivery address and necessary contact information may be transferred to engaged shipping and logistics service providers.

Such processing is carried out exclusively for the specified purpose and to the extent necessary.

Where required by law, iolo AG concludes corresponding data processing agreements and appropriate data protection agreements.

iolo AG does not sell personal data to third parties.

7. Service Providers Used and Storage Locations

For our services we use in particular the following service providers (as at November 2026):

  • iolo AG's own servers (Switzerland): connection of energy suppliers, QR code forwarding
  • Microsoft 365 (e-mail, Teams, SharePoint, OneDrive): storage of data at rest in Switzerland in accordance with Microsoft's contractual commitment; certain auxiliary services (e.g. spam and virus protection) in the EEA
  • Amazon Web Services, Frankfurt data centre (Germany): device states and sensor data, firmware, app backend, consumption data, sales, order and customer data, log data
  • Shopify (Shopify International Limited, Ireland): online shop, orders, delivery notes, invoices; storage in Europe, onward transfers by Shopify possible
  • Stripe (Ireland and United Kingdom, with transfers to the USA): payment processing
  • Webflow (USA): website, content and technical visitor data
  • Google Analytics (Google Ireland Limited, with possible transfers to the USA): website analytics
  • Sonono AG (Switzerland/Egypt): software development
  • Fiduciary (Switzerland): accounting
  • Brevo (Sendinblue SAS, France): sending of newsletters
  • Production partners in China: anonymous technical production data (encrypted licence data) without personal reference
  • Anthropic (Claude) and OpenAI (ChatGPT Business): AI services, see section “Use of AI Services”
  • Chatbase (Chatbase Inc., USA): AI-supported chat for customer support on our website

The service providers used may change. On request, we provide information about the service providers currently used.

8. Use of AI Services

iolo AG uses artificial intelligence (AI) services to support internal workflows, in particular for creating drafts of e-mails, quotations and documents, for summarising and structuring information, for research and for analysing business data.

In this context, personal data from business communication, for example names, contact details, property and project details, may be transferred to the AI service and processed there on behalf of iolo AG.

We exclusively use AI services under a business customer contract. These are currently:

  • Claude by Anthropic (contractual partner: Anthropic Ireland Limited, Ireland; processing also by Anthropic PBC, USA)
  • ChatGPT Business by OpenAI (contractual partner: OpenAI Ireland Ltd., Ireland; processing also by OpenAI OpCo, LLC, USA)

The providers process the data as processors in accordance with a data processing agreement and do not use the content to train their AI models. The providers and their sub-processors may process the data in the USA and in other countries worldwide. The transfer is based on standard contractual clauses. The providers publish the current lists of sub-processors at trust.anthropic.com and platform.openai.com/subprocessors.

Binding internal rules apply to such use: we do not enter sensitive personal data or personnel data into AI services. We only enter information that is subject to a contractual confidentiality obligation to the extent agreed with the contractual partner. iolo AG may apply additional protective measures, for example the pseudonymisation of personal data before transfer.

Results of AI services are drafts and aids. Communications and documents to customers and partners are reviewed and approved by employees before being sent. The automatic responses of the website chat are excepted from this.

On our website we offer an AI-supported chat for product and support questions (Chatbase, Chatbase Inc., USA). For this purpose, Chatbase uses AI models from OpenAI or Anthropic. Entries in the chat are transferred to Chatbase and to these AI providers and processed there in order to provide answers, including in the USA. In addition, when the page containing the chat is accessed, technical data such as the IP address is transferred to Chatbase. The chat generates its responses automatically, without prior review by employees. They are non-binding. Binding information, quotations and commitments are given exclusively by iolo AG. Please do not enter any sensitive personal data, passwords or access credentials in the chat. The chat does not request any contact details. We store chat histories in order to answer enquiries and to improve the chat, evaluate them in summarised form by topic and delete them after twelve months at the latest.

9. International Data Transfers

We process personal data predominantly in Switzerland and in the European Economic Area (EEA).

Where necessary for the operation of cloud, support, communication or IT infrastructures, processing may also take place in other countries.

Recipients may be located in particular in the following countries: countries of the EEA (in particular Germany and Ireland), the United Kingdom and the USA, as well as, in the context of sub-processing for cloud and AI services, other countries worldwide (for example Egypt, Canada, Japan, India, the Philippines, Singapore and South Africa). In addition, anonymous technical production data without personal reference is processed in China.

Where data is transferred to countries without an adequate level of data protection, iolo AG ensures that the legal requirements are complied with, in particular by means of appropriate safeguards such as standard contractual clauses.

In particular, the following may be used:

  • standard contractual clauses of the European Commission with the adaptations required for Switzerland,
  • certifications of the recipients under the Swiss-US Data Privacy Framework,
  • additional technical protective measures,
  • or other legally recognised data protection mechanisms as appropriate safeguards.

On request, we provide information about the safeguards used in each case.

10. Data Security

iolo AG applies appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, manipulation or disclosure.

These include in particular:

  • role-based access controls
  • authentication and authorisation concepts
  • encrypted communication
  • logging of security-relevant events
  • network and system security measures
  • backup and recovery procedures
  • contractual obligation of service providers to confidentiality and data security
  • internal rules and training on the handling of personal data and AI services

11. Retention Period

We process and store personal data only for as long as:

  • this is necessary for the respective purposes
  • statutory retention obligations exist
  • legitimate interests require this
  • or consent has been given

Thereafter, data is deleted, anonymised or blocked.

We retain business records and accounting vouchers for the statutory period of ten years (Art. 958f CO).

12. Cookies and Similar Technologies

Our websites and apps may use cookies and similar technologies.

These serve in particular:

  • technical provision
  • security
  • statistical analyses
  • the improvement of our services

We use Google Analytics for website analytics. Where required by law, we only use non-essential cookies with consent. Consent may be withdrawn at any time via the cookie settings.

13. Rights of Data Subjects

Data subjects have, to the extent provided for by law, in particular the following rights:

  • access
  • rectification
  • erasure
  • restriction of processing
  • data portability
  • withdrawal of consent given
  • objection to certain processing

Requests may be addressed to hello@iolo.ch for this purpose.

We may request proof in order to verify identity. Data subjects also have the right to lodge a complaint with the competent supervisory authority, in Switzerland with the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch).

14. Business Customers, Installers and Integrators

Our products and services are in some cases provided via business customers, electrical contractors, integrators, planners or other specialist partners.

Depending on the constellation, these parties may be independent controllers under data protection law.

15. Changes to this Privacy Policy

iolo AG may amend this Privacy Policy at any time.

The currently published version applies in each case.

16. Contact

iolo AG
Pra Pury 7d
3280 Murten
Switzerland
hello@iolo.ch
www.dingz.ch