General Terms and Conditions

Version: October 2026

In the event of any discrepancy between language versions, the German version prevails.

These General Terms and Conditions (“GTC”) govern the supply, use and support of hardware, software, cloud and service offerings of iolo AG (“iolo AG”). They have been designed for a modern smart building, IoT and electrical contracting environment.

1. Scope

These GTC apply to all offers, sales, deliveries, installations, software, cloud, support and service offerings of iolo AG.
The offers of iolo AG are directed predominantly at professional market participants such as electrical contractors, integrators, planners, general contractors and business customers. For sales to consumers, these GTC apply mutatis mutandis, insofar as no mandatory statutory provisions conflict therewith.
Deviating terms and conditions of the customer apply only if iolo AG has expressly agreed to them in writing.
The current version of the GTC is published on the website of iolo AG.
iolo AG may amend these GTC at any time.
The version applicable is the one current at the time the contract is concluded or the service is rendered.
In the case of ongoing contractual relationships, amendments will be communicated in an appropriate form.

2. Conclusion of Contract

Offers from iolo AG are subject to change and non-binding.
A contract is concluded by written order confirmation, delivery of the products, activation of services or performance of services by iolo AG.
Technical changes, changes to the scope of delivery, model changes, firmware adjustments, price changes and changes to specifications are reserved.

3. Prices and Terms of Payment

All prices are stated in Swiss francs (CHF) exclusive of value added tax, unless expressly stated otherwise.

Invoices are payable net within 20 days.

In the event of late payment, iolo AG is entitled:

• to charge reminder fees;
• to suspend deliveries and services;
• and to assign outstanding claims to third parties or debt collection agencies.

The products delivered remain the property of iolo AG until payment has been made in full.

4. Delivery and Transfer of Risk

Delivery dates are non-binding unless they have been expressly confirmed in writing as binding.
Partial deliveries are permitted.
Benefit and risk pass to the customer upon handover to the carrier or upon collection by the customer.
Deliveries are made, as a rule, within Switzerland and Liechtenstein, unless otherwise agreed.

5. Installation and Operator Responsibility

The installation, commissioning and configuration of electrical installations and products may be carried out exclusively by qualified specialists.

The customer or the installer commissioned by the customer remains responsible for:

• proper planning,
• electrical safety,
• configuration,
• testing,
• documentation,
• compliance with statutory regulations, standards and safety requirements,
• and the safe operation of the installation as a whole.

iolo AG assumes no responsibility for the overall functioning of an installation where third-party components, customer-side infrastructure or third-party integrations are used.

The customer is responsible for:

• the network and IT infrastructure,
• power supply,
• internet connection,
• and protection against unauthorised access.

Where iolo AG supplies or configures network components (for example UniFi Wi-Fi components), iolo AG is responsible for their delivery in accordance with the contract and for the agreed configuration. Operation, security, updating and maintenance after handover are the responsibility of the customer, unless a service or maintenance contract has been agreed in writing.

Products and services of iolo AG may perform supporting functions in the areas of prevention, building automation, and risk or damage mitigation.
However, they do not replace any legally required or independently necessary safety, alarm, emergency call, fire detection, escape route, protection or monitoring systems.
The customer remains responsible for the assessment, selection, design and use of suitable safety and protective measures.
Automations, alerts or protective functions may depend on external data sources, network connections, sensors, power supply or cloud services and are therefore not available at all times free of errors or interruptions.
The customer is responsible for deploying suitable redundant or legally required safety systems where necessary.

Where products of iolo AG control motorised or safety-relevant parts of an installation (for example windows, blinds, awnings, gates, doors or heating systems), the customer or the installer commissioned by the customer is responsible for ensuring that the completed installation complies with all applicable safety regulations and standards. In particular, for automatic or remote-controlled movements, the necessary protective measures must be provided, for example trapping and obstacle detection, emergency stop or operation only with line of sight. The safety of an installation is determined not by the product alone, but also by the type of installation and the installation situation.

6. Duty to Inspect and Notify Defects

The customer must inspect the products delivered immediately upon receipt.
Obvious defects, incorrect deliveries or transport damage must be notified to iolo AG in writing within 5 calendar days. If this is not done, the products shall be deemed accepted.

7. Warranty

iolo AG provides a warranty for hardware products for 24 months from delivery by iolo AG.

At the option of iolo AG, the warranty comprises:

• repair,
• replacement,
• exchange for equivalent products,
• or a credit note.

The following in particular are excluded from the warranty:

• wearing parts,
• consumables,
• damage caused by overvoltage,
• damage resulting from improper use,
• damage caused by external influences,
• damage resulting from faulty installation,
• interventions by unauthorised third parties,
• network or infrastructure problems,
• software errors or third-party services,
• security incidents outside the sphere of influence of iolo AG.

The customer is solely responsible for data backups. iolo AG accepts no liability for loss of data.
Mandatory statutory rights remain reserved.

8. Software, Firmware and Cloud Services

Products of dingz by iolo AG may contain software, firmware, cloud services, mobile apps, APIs, remote maintenance functions or integrations with third-party providers.
The customer receives a non-exclusive, non-transferable right to use the products and services for their intended purpose.
iolo AG is entitled to further develop, adapt, restrict or discontinue software, cloud or platform services for technical, functional, organisational or economic reasons.
There is no entitlement to the permanent availability, free of charge, of specific functions or services.
Updates may change, extend or restrict functions, user interfaces, APIs, automations or integrations. There is no entitlement to the permanent availability of specific functions, cloud services or third-party integrations. iolo AG gives no guarantee of permanent compatibility with third-party products, services or platforms.
iolo AG is not obliged to provide security, software or firmware updates for an unlimited period. Products outside their product life cycle (“End-of-Life”) may be subject to functional limitations or security risks.
Certain functions, remote access, cloud services, notifications, automations or integrations require a functioning network, internet or cloud connection. In the event of an interruption, failure or restriction of the relevant infrastructure, functions may be restricted, delayed or unavailable.

Products or software components may contain open-source software that is subject to additional licence terms of the respective rights holders.

Where required, the corresponding licence information will be made available.

iolo AG will remedy reported software, firmware and security errors within a reasonable period during the product life cycle, insofar as this is technically and economically reasonable. There is an entitlement to a specific time limit only if this has been agreed in writing. The provisions on liability apply to damage arising from software or firmware errors.

9. Remote Access and Remote Maintenance

For the purposes of fault analysis, maintenance, support, commissioning, optimisation, security monitoring and system administration, iolo AG or a partner commissioned by iolo AG may access compatible systems and devices remotely.

This applies in particular to:

• dingz devices,
• gateways,
• controllers,
• management platforms,
• UniFi network and Wi-Fi components,
• cloud services,
• and connected systems.

The customer expressly consents to such remote access.

The customer confirms that:

• it is authorised to grant such access;
• the necessary consents have been obtained;
• and affected users, employees or end customers have – where required – been informed.

The customer remains responsible for:

• local network security,
• access controls,
• password security,
• firewall and security configurations,
• and compliance with internal IT and data protection requirements.

At the customer’s request, remote access may be restricted or deactivated. In this case, certain support, security or maintenance services may be restricted or unavailable.
Unless expressly agreed in writing, there are no guaranteed response, intervention, recovery or availability times.
Support, maintenance and remote maintenance services are provided within the operational and technical capabilities of iolo AG. iolo AG may log remote access for purposes of evidence, security or support.

10. Support, Service and Additional Work

Support, analysis, project planning, engineering, commissioning, remote maintenance, on-site, training and other services of iolo AG may be charged on a time and materials basis, unless expressly agreed otherwise in writing.

This also applies in particular to:

• fault analyses,
• support for third-party products or third-party infrastructures,
• project changes,
• subsequent adjustments,
• additional configuration work,
• on-site assignments,
• remote support,
• and services outside warranty or agreed service provisions.

The hourly, service, travel and expense rates of iolo AG applicable at the time apply.

11. Cybersecurity and IT Security

iolo AG endeavours to implement appropriate technical and organisational security measures.
However, complete security of IT, network, cloud or IoT systems cannot be guaranteed.

The customer is obliged:

• to keep systems up to date,
• to use secure passwords,
• to install security updates promptly,
• and to take appropriate security measures.

iolo AG is not liable for damage resulting from:

• cyberattacks,
• malware,
• ransomware,
• phishing,
• unauthorised access,
• network problems,
• internet disruptions,
• or security breaches outside the sphere of influence of iolo AG.

12. Data Protection

iolo AG is entitled to process technical diagnostic data, device information, error logs and operationally relevant system data for the purposes of fault analysis, security, product improvement and provision of services, insofar as this is permitted by law.
Personal data is processed in accordance with the Privacy Policy of iolo AG in force at the time.
The Privacy Policy forms an integral part of these GTC.
iolo AG processes personal data exclusively within the framework of the applicable data protection legislation of Switzerland and – where applicable – the GDPR.

Details of the service providers used, storage locations, transfers abroad and the use of AI services are set out in the Privacy Policy.

13. Liability

iolo AG is liable exclusively for damage caused intentionally or through gross negligence.
To the extent permitted by law, liability for slight negligence is excluded.
Liability for indirect damage, consequential damage, loss of profit, loss of production, business interruption, loss of data, project delays, loss of revenue or unrealised savings is – to the extent permitted by law – excluded.
The liability of iolo AG is in any event limited to the amount actually paid by the customer for the delivery or service concerned.
Mandatory statutory liability provisions, in particular under product liability law, remain reserved.

14. Force Majeure

iolo AG is not liable for delays or failures in performance due to force majeure.

Force majeure includes in particular:

• natural events,
• power failures,
• cyberattacks,
• pandemics,
• measures by public authorities,
• supply shortages,
• strikes,
• failures of cloud, hosting or internet services,
• and disruptions at third-party providers.

15. Returns and Cancellation

Defect-free products are taken back exclusively with the prior written consent of iolo AG.
iolo AG may charge handling, inspection or restocking costs.
Custom-made products, project-specific procurements and activated software, licence or cloud products are excluded from return and cancellation.

16. Intellectual Property

All rights to products, software, firmware, documentation, APIs, trademarks, logos and technical documents remain with iolo AG or the respective rights holders.
Any use beyond the purpose provided for in the contract is prohibited without written consent.

17. Export/Sanctions Clause

The customer undertakes to comply with applicable export, sanctions and embargo provisions.
Deliveries, services or provision of software may be restricted or refused where statutory or regulatory requirements so require.

18. Use of Third Parties, Cloud and AI Services

iolo AG is entitled to engage third parties for the performance of the contract and for internal processes, in particular subcontractors, production, logistics, IT, hosting, cloud and communication service providers, as well as artificial intelligence (AI) services.

These service providers may be domiciled abroad or process data abroad, in particular in states of the EU and the EEA, in the United Kingdom and in the USA, and, in the context of cloud and AI services, also in other states worldwide. iolo AG contractually obliges them to maintain confidentiality and appropriate data security and, in the case of transfers abroad, ensures that the statutory data protection requirements are complied with, in particular by means of appropriate safeguards such as standard contractual clauses.

The customer agrees that information and documents it makes available to iolo AG may be processed by such service providers to the extent necessary.

Quotations, planning and consulting documents may be prepared with the support of AI services. They are reviewed by employees of iolo AG before being issued. Only the content approved by iolo AG is authoritative.

Responses from the AI-supported chat on the website of iolo AG are non-binding and do not constitute a quotation or commitment by iolo AG.

If the customer wishes, for a project, that its information not be processed by cloud or AI services, it shall notify iolo AG of this in writing before the contract is concluded. iolo AG will examine the feasibility and may charge for additional work.

19. Confidentiality

Both parties undertake to treat confidential information confidentially and to use it exclusively for the performance of the contract.

Processing by third parties and service providers engaged in accordance with the section “Use of Third Parties, Cloud and AI Services” does not constitute a breach of confidentiality, provided that they are themselves bound by confidentiality.

20. Final Provisions

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
These GTC are governed exclusively by substantive Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction is – to the extent permitted by law – Murten, Switzerland.
For consumers, mandatory statutory places of jurisdiction and protective provisions remain reserved.

‍